Last updated: 27 August 2025

Terms and Conditions

1. Welcome

Thank you for shopping with MyDBag! We are committed to providing safe, adorable, and high-quality products for babies, kids and new parents. Please read the following Terms & Conditions carefully before placing an order.

By using our website or making a purchase, you agree to these terms. If you have any questions, please contact us at [support@mydbag.com] — we’re happy to assist you.

2. About Our Business

We operate under a dropshipping model, meaning:

• We partner with carefully selected third-party suppliers who ship products directly to you.

• This helps us offer a wide variety of baby and kids’ items at great prices.

• As a result, delivery timelines, packaging, and availability may vary depending on the supplier.

We prioritize safety, quality, and hygiene in every product we offer.

3. Product Information

We work hard to ensure all product images, descriptions, and details are as accurate as possible.
Please note:

• Colors may vary slightly due to device display settings.

• Sizes and measurements are approximate and provided by suppliers.

• Products may arrive in different packaging depending on the source.

4. Pricing & Payment

All prices on our website are listed in INR (Indian Rupees) and include applicable taxes unless otherwise stated.

We accept secure online payments via:

• UPI / Net Banking

• Debit/Credit Cards

• Wallets (PhonePe, Paytm, etc.)

• Payment gateways like Razorpay

We reserve the right to update prices at any time based on market changes or supplier costs.

5. Order Processing

• Orders are typically processed within 1–4 business days.

• You’ll receive a confirmation email once your order is placed.

• If any item is unavailable or delayed, we will notify you and offer alternatives or a refund.

6. Shipping & Delivery

We offer delivery across the India.

Estimated Delivery Timelines: 5–10 business days

Shipping times can vary based on:

• Courier service

• Supplier location

• Weather or public holidays

Tracking information will be shared once available. Some orders may be shipped in multiple packages.

7. Returns & Hygiene Policy

Your child’s health and safety are our top priorities. For hygiene and safety reasons, we do not accept returns or exchanges for baby, kids, and newborn products — including but not limited to:

• Clothing, blankets, and bedding (like dohars or sheets)

• Teethers, toys, or feeding accessories

• Baby skincare or grooming items

• Diapers or undergarments

This is in accordance with health and hygiene standards for newborn and baby products.

Exceptions:

In the rare event you receive:

• A damaged or defective item, or

• An incorrect product not matching your order

Please contact us within 7 days of delivery at [support@mydbag.com], along with:

• Clear photos or a short video of the issue

• Order number and full details

If approved, we will offer:

• A free replacement, or

• A refund (based on item and supplier policy)

Please note: Refunds (if applicable) will be processed within 5–10 business days.

8. Order Cancellations

• Orders can be canceled within 6 hours of placing the order, provided processing hasn’t begun.

• To cancel, email us at [support@mydbag.com] with your order ID.

• Once an item is processed or shipped, we are unable to cancel it.

If an item is unavailable or out of stock, we’ll issue a full refund to your original payment method.

9. Customer Responsibilities

To ensure a smooth experience, we kindly request that you:

• Provide accurate shipping information at checkout

• Monitor your order using the provided tracking link

• Reach out to us if any issues arise with delivery or product quality

We're here to help resolve any concerns as quickly and politely as possible.

10. Product Safety

We only source products from suppliers who meet general safety and quality standards for children’s items. However, we recommend:

• Supervising infants and toddlers during use of any product

• Checking product packaging and age suitability before use

• Storing small parts away from young children

11. Intellectual Property

All content on our website—including images, product descriptions, logos, and designs—is the property of MyDBag or our content partners. Please do not use or reproduce any content without written permission.

12. Limitation of Liability

While we work hard to ensure a smooth and safe shopping experience, we are not liable for:

• Delays caused by courier or customs authorities

• Slight variations in product appearance

• Reactions to skincare products (always patch test first)

• Any indirect or incidental damages related to your use of the products

13. Privacy & Data

Your privacy is important to us. Please refer to our [Privacy Policy] to understand how your information is collected, stored, and used. We will never share your personal data without consent.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page with the effective date. Continued use of our site implies acceptance of any updates.

15. Need Assistance?

We’re always here to help with questions, feedback, or support.

📧 Email: [support@mydbag.com]

✅ Final Note

At MyDBag, we genuinely care about the experience and satisfaction of every parent, guardian, and family member who shops with us. Our policies are designed to ensure safety, hygiene, transparency, and fairness — especially when it comes to products meant for little ones.

We kindly ask that you review our Terms & Conditions before placing an order, as they help us maintain a smooth, reliable, and trust-based shopping experience.

By placing an order on our website, you confirm:

• You’ve read and accepted these Terms & Conditions

• You understand our no-return policy for hygiene-sensitive baby and kids’ products

• You’re aware that shipping times may vary due to our dropshipping model

If anything is unclear or you need help we are just a message away and always happy to assist you.

Thank you for choosing MyDBag. We're honored to be part of your parenting journey!